Shipping Policy
Last updated: September 20, 2026

At Embark, we know better dog care starts with a kit that arrives safely and on time. Below you’ll find everything you need to know about shipping, delivery, and returning your dog’s DNA sample.

  1. Order Processing
    Orders are processed Monday through Friday, excluding major U.S. holidays. Orders placed before 2:00 PM Eastern Time typically ship within 1–2 business days. You will receive an order confirmation email, followed by a shipping confirmation with tracking once your kit leaves our warehouse.

  2. Shipping Options and Estimated Delivery
    Delivery times below begin after your order has been dispatched.

United States
Standard Shipping: 3–7 business days — Free
Expedited Shipping: 1–3 business days — $19.99

Canada and International
International Shipping: 7–21 business days — calculated at checkout
Available destinations include the United States, Canada, the United Kingdom, Australia, New Zealand, and select European Union countries.

Please note: delivery estimates are not guaranteed. Weather, holidays, carrier delays, and customs processing may add time.

  1. Order Tracking
    Once your order ships, we’ll email you a tracking number. You can also track your package through the carrier’s website. If you do not receive tracking within 3 business days, please contact our customer support team through the Help Center available in your account or order confirmation email.

  2. Returning Your DNA Sample
    Your Embark kit includes a prepaid return mailer for U.S. customers. After collecting your dog’s cheek swab, place the sample in the return mailer and send it back using the instructions provided.

For Canadian customers, a prepaid return mailer may be included depending on your location. For international customers, return shipping instructions may vary. Please follow the directions included in your kit or contact our support team through the Help Center for help.

Important: Lab processing time begins when our laboratory receives your sample. Shipping time to the lab is separate from testing time.

  1. International Orders, Duties, and Taxes
    Customers are responsible for any import duties, taxes, customs fees, or brokerage charges applied by their country. These charges are not included in the order total or shipping fee. Customs delays are outside Embark’s control.

  2. Incorrect or Undeliverable Addresses
    Please double-check your shipping address at checkout. If a package is returned as undeliverable, we may need to charge a reshipping fee. For U.S. orders, the reshipping fee is $14.99. For international orders, the reshipping fee will be based on actual carrier costs. If you need to change your address, contact us as soon as possible before your order ships.

  3. Lost, Stolen, or Damaged Shipments
    If your kit arrives damaged, contact our support team through the Help Center within 7 days of delivery. If your kit does not arrive within 5 business days after the estimated delivery date, contact us through the Help Center and we will work with the carrier. Where appropriate, we will send a replacement kit.

  4. Returns and Cancellations
    Unopened kits may be returned within 30 days of delivery. Shipping charges are non-refundable. Once your sample has been received by our lab or testing has begun, the order is not eligible for return. To cancel an order before shipment, contact our support team through the Help Center.

  5. Questions?
    Our team is here to help.
    Contact us through the Help Center available in your account or order confirmation email.
    Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

Short Shipping Highlights

Free U.S. Shipping on Embark Dog DNA Test Kits
Ships in 1–2 Business Days
Includes Prepaid Return Mailer for U.S. Customers
International Shipping Calculated at Checkout
Customers Are Responsible for Duties and Taxes on International Orders